Tuesday, 24 October 2017, 3 Safar 1439H Solat Time:
KL Imsak 5:31 | Subuh 5:41 | Syuruk 6:56 | Zohor 1:00 | Asar 4:19 | Maghrib 6:59 | Isyak 8:10

Frequently Asked Questions (F.A.Qs)


Q1. What is Bank Islam Internet Banking?

Bank Islam Internet Banking is a service provided by Bank Islam that allows to perform banking transactions via Internet.

Q2. What are the benefits of Bank Islam Internet Banking?

You can perform your banking transactions anytime, anywhere in the world with Internet access and is readily accessible via your mobile devices, tablets and desktop.

Q3. What are the operational hours?

Bank Islam Internet Banking operates 24 hours a day except for the scheduled maintenance time from 12:00am until 12:30am daily.

Q4. How do I access to Bank Islam Internet Banking?

You can access to Bank Islam Internet Banking after sign up as a user in Bank Islam Internet Banking

Q5. How do I sign up for Bank Islam Internet Banking?

Just login to https://www.bankislam.biz and click at “FIRST TIME USER” button and follow the instructions on screen.

Q6. Is there any charges incurred when using Bank Islam Internet Banking?

Yes, there will be a charges imposed based on the transaction perform by you. Click here to view our fees and charges.

Q7. Who can apply access to Internet Banking? Can a joint account holder access to Internet Banking?

All Bank Islam’s customers who have ATM/Debit Card-i can register for Internet Banking. Registration for Joint Account holders, Trust Account, Partnership Account or Credit Card Account holder is not available at the moment.

Q8. What are the requirements I need to sign up for Bank Islam Internet Banking?

To sign up for Bank Islam Internet Banking, you:

i. Must be 18 years and above;

ii. Have Individual Current/Savings Account; or Have Sole Proprietor Account;

iii. Have Bank Islam ATM/Debit Card;

iv. Have ATM PIN.

Q9. Can I register for Bank Islam Internet Banking using Bank Islam Credit Card?

No, registration using Bank Islam Credit Card is not available at the moment.

Q10. I have a Bank Islam ATM/Debit Card tagged with a Individual, Sole Proprietor and Joint account. If I register for Internet Banking, can I access all these accounts?

No, you need to request for a separate Bank Islam ATM/Debit Card for Individual Account and Sole Proprietor Account to access Internet Banking. Joint Account holder is not available at the moment.

Q11. How to sign-up for Bank Islam Internet Banking?

Just follow these simple steps:

i. Login to https://www.bankislam.biz

ii. Click “FIRST TIME USER”.

iii. Read on Terms and Conditions.

iv. Click at ATM/Debit Card.

v. Enter your ATM/Debit Card 16 digits number and ATM PIN.

vi. Create USER ID, Password and other details on screen.

vii. Confirm the information and click “Confirm”.

viii. You have successful sign up for Bank Islam Internet Banking.

Q12. What are the requirements to create USER ID?

USER ID must consist of 6 to 10 alphanumeric characters, no special characters are allowed.

Q13. What are the requirements to create Password?

Password must consist of 8 to 18 alphanumeric characters, you may also include special characters.

Q14. Can I change my Bank Islam Internet Banking Password?

Yes. Login to Bank Islam Internet Banking, select “Settings” and click at “Change Password” to change your password.

Q15. Can I change my Bank Islam Internet Banking User ID?

No, you can’t.

Q16. Can I use the USER ID as the Password?

No, the password must be different from USER ID.

Q17. This message appeared “You have already registered. Kindly proceed to login” when I perform Internet Banking registration. What should I do?

The system detected that you have already registered for Bank Islam Internet Banking. If you still remember your USER ID and Password, kindly proceed to Login button.

If you have forgotten your password, kindly proceed to “Forgot Password” to update your password. However, you will need a valid USER ID, Bank Islam ATM/Debit Card number and ATM PIN to reset your password. (You may refer to question no. 26 for further detail)

If you have forgotten your USER ID, call our Contact Center at 03 2690 0900 for further assistance.

Q18. What should I do when I see this message appeared “Invalid User Information”?

Call our Contact Center at 03 2690 0900 or email us at contactcenter@bankislam.com.my for assistance.

Q19. Why do I receive SMS after performing FIRST TIME USER?

The SMS is sent to you to confirm that you have successfully registered for Bank Islam Internet Banking.

If you do not receive any SMS after your FIRST TIME USER registration, you need to register your mobile phone number at the nearest Bank Islam’s ATM.

Q20. I have successfully registered for my Internet Banking access but I see this message appeared “Please update your mobile phone number at the nearest Bank Islam ATM” on the screen. What should I do?

You need to update your mobile phone number at the nearest Bank Islam ATM to receive IAC.

Q21. Why do I need to register my mobile phone number?

The mobile phone number is required to receive IAC.

Q22. i-Access Code (IAC)

IAC is additional security authentication comprises of a unique 6-digit code that is auto-generated together with Secure Code and delivered to your registered mobile number when you performed some of the online transaction.

Q23. What is a Secure Code?

Secure Code is another security authentication comprises of a unique 4-alphabet code that is auto-generated together with IAC and delivered to your registered mobile number. The 4-alphabet code sent to your registered mobile number must match against the 4-alphabet code appeared on Internet Banking transaction page. If it differs, please do not proceed with the transaction.

Q24. How do I register my mobile phone number to receive IAC?

You can register, change or update your mobile phone number via Online or at any of Bank Islam’s ATM.

Via Online:

i. Login to https://www.bankislam.biz

ii. Select “Settings” tab and click “Mobile Number Maintenance”.

iii. Enter mobile phone number at “Mobile Number” section and click “Submit” to proceed to next page.

iv. Once mobile number registration is successful, you are now able to perform financial transaction.

Via ATM:

i. Insert your Bank Islam ATM/Bank Islam Debit Card.

ii. Enter your ATM PIN.

iii. Select “Others”.

iv. Choose “Internet Banking”.

v. Select “Update HP No”.

vi. Enter your mobile number.

vii. Confirm your mobile number.

Note: You are required to enter your own mobile phone number and should not register a third (3rd) party mobile phone number.

Q25. Can I register an overseas mobile number?

Yes.

If you are in Malaysia, please visit Bank Islam branch nearest to you or email us at contactcenter@bankislam.com.my.

If you are not in Malaysia, call our Contact Center at 03 2690 0900 or email us at contactcenter@bankislam.com.my.

Q26. What do I need to do if I forgot my Internet Banking Password?

If you have forgotten your Password, kindly proceed to Forgot Password to update your password. However, you will need an active User ID, Bank Islam ATM/Debit Card and ATM PIN to reset your password.

Follow the steps below:

i. Login to https://www.bankislam.biz and click “Internet Banking Login” tab.

ii. At User ID page, click “Forgot Password”.

iii. Enter your Internet Banking “User ID” and click “Continue” to proceed to next page.

iv. Enter your “ATM/Debit Card No.” followed by your “ATM PIN” and click “Continue” to proceed to next page.

v. Upon acceptance of the correct information, enter your new “Password” and “Confirm Password” which consist of 8 to 18 alphanumerical and may include special characters.

vi. Click “Submit” to proceed to next page.

vii. Click “Confirm” to process password reset request.

viii. Proceed to login using your USER ID and Password.

Q27. What do I need to do if I forgot my Internet Banking USER ID?

Call our Contact Center at 03 2690 0900 to delete your Internet Banking access and perform FIRST TIME USER registration.

For your security, you are not allowed to register using your old Internet Banking USER ID or Password.

Q28. What should I do if I fail 3 times on login attempts and was locked out from my Internet Banking account?

Please call our Contact Centre at 03 2690 0900 for further assistance.

Q29. Why do I need to set up the Secret Questions and Answers?

Secret Questions and Answers is a set of questions and answers that is being used as an additional level of identity verification for internet banking. You need to setup the secret questions and answers during the Internet Banking registration process and you may change it anytime upon successful login.

Q30. Can I change my Secret Questions and Answers?

Yes, you can, please complete the steps below:

i. Login to https://www.bankislam.biz and click on “Settings”.

ii. Select “Change Secret Questions and Answers”.

iii. Select your new Secret Question.

iv. Enter your new Secret Answer.

v. Request IAC and proceed with the instructions on screen to complete request.

Q31. Is it compulsory to set up 3 Secret Questions and 3 Secret Answers?

Yes, due to security reason, you must setup the secret question provided by Bank Islam.

Q32. Is it possible to use the same Secret Question for 3 times?

No, you must select a different set of Secret Question.

Q33. Is it possible to register same answers for 3 different Secret Questions?

Yes, however, you are advised to create a different Secret Answer for each Secret Question to further protect your Internet Banking access.

Q34. Can I provide my own secret question?

No, you are required to select from a list of questions provided by Bank Islam.

Q35. What are Private Image and Private Word?

The Private Word and Image is an additional security measure to assist you to identify that you are at genuine Bank Islam Internet Banking site.

You will need to confirm that the Private Word and Image are correct before you proceed to enter your password.

Q36. What is the requirement for the Private Word?

Private Word consists of 1 to 20 alphanumeric characters.

Q37. Can I upload my own Private Image?

No, we have provided to you with various selection of image for you to choose from.

Q38. Can I re-use my previous Private Word and Private Image?

Yes, you can still use your previous Private Word and Image.

Q39. What should I do if the selected Private Image and Private Word displayed is incorrect?

Do not proceed to log in and immediately report to Bank Islam Contact Center at 03 2690 0900 or via email at contactcenter@bankislam.com.my

Q40. Can I change my Private Image and Private Word?

Yes, by completing the steps below:

i. Login to https://www.bankislam.biz and click “Settings”.

ii. Select “Private Word and Image Maintenance”.

iii. Enter your new Private Word.

iv. Select your new Private Image.

v. Request an IAC and proceed with the instructions on the screen to complete request

Q41. What are the services available at Bank Islam Internet Banking?

Click here to view the list of Bank Islam Internet Banking services.  

Q42. Once I have performed my Internet Banking transactions, can I have a transaction copy for my own record? How do I get my Internet Banking transaction copy?

Yes, you can. You may print a copy by clicking ”Print” at the confirmation screen or you may also view our Internet Banking Transaction History which keeps your transaction for the last 3 months.

Q43. How do I protect my Internet Banking Password / USER ID?

i. Change your password regularly.

ii. Do not write down your ATM PIN, Password and USER ID.

iii. Never disclose your personal information such as login USER ID, Password, IAC code and other information to anyone.

iv. Always log out properly.

v. Do not perform transactions at public terminals such as cyber café.

vi. Clear your cache upon completion.

 

To clear your cache memory, do as follows:

If you are using Internet Explorer, follow these steps: 

i. Click “Tools” at Internet Explorer browser.

ii. Select “Internet Options”.

iii. At Internet Options, select “General”.

iv. At Browsing history, click “Delete”.

v. At Delete Browsing History, click “Delete files…” and follow the onscreen instructions.

vi. Upon completion, next click “Delete cookies…” and follow the onscreen instructions.

vii. Upon completion, click “Close” to close Delete Browsing History.

viii. Click “OK” to close Internet Options.

 

If you are using Google Chrome web browser, follow these steps:

i. On your browser toolbar, click “More”.

ii. Click “History”, and then click “Clear Browsing Data”.

iii. Under “Clear Browsing Data”, select the checkboxes for Cookies and site data and Cached images and files.

iv. Use the menu at the top to select the amount of data that you want to delete.

v. Click “Clear Data”.

 

If you are using Mozilla Firefox web browser, follow these steps:

i. Click the menu button on your browser toolbar, and click “Options” and then click “Preferences”.

ii. Select the Advanced panel.

iii. Click on the “Network” tab.

iv. In the Cached Web Content section, click “Clear Now”.

 

If you are using Safari web browser, follow these steps:

i. Choose Safari and click “Preferences”.

ii. Click “Privacy” and click “Remove All Website Data”.

Q44. What is phishing?

Phishing is a process where scammers trick you into giving them your USER IDs, passwords or other details, so that they can gain access to your online banking accounts.

Victims are known to receive phone calls, SMS or most frequently emails claiming to be from a bank or reputable institutions, asking them for personal information to update their accounts. Soon after they have provided this information, they usually find that their accounts have been compromised.

Q45. How to prevent phishing?

i. Never disclose your personal information such as USER ID, Password, i-Access Code (IAC) and other information to anyone.

ii. Never click on link(s) sent from emails or SMS.

Q46. How to protect myself from phishing?

Always type in the Bank Islam Internet Banking url, https://www.bankislam.biz directly into the address bar of your internet browser and always ensure that your Private Word and Private Image are displayed correctly before entering your password.

Q47. What should you do if you receive a fraudulent email or SMS/phone call?

If you receive a fraudulent email or SMS/phone call, call our Bank Islam Contact Center at 03 2690 0900 or via email at contactcenter@bankislam.com.my

Q48. What is Interbank Instant Transfer (IBFT)?

Interbank Instant Transfer (IBFT) allows funds/repayments to be transfer from any of your banking account(s) with Bank Islam Malaysia Berhad to another person’s or entity’s account/card in another Bank in Malaysia provided it is within the Service Provider’s network. The funds are available immediately subject to the Recipient Bank’s acceptance and processing.

Q49. What is Interbank GIRO (IBG)?

Interbank GIRO (IBG) allows funds/repayments to be transferred from any of your banking account(s) with Bank Islam Malaysia Berhad to another person’s or entity’s account/card in another Bank in Malaysia provided it is within the Service Provider’s network.

Click here to view the Interbank GIRO (IBG) processing time and funds availability.

Q50. What is the maximum transaction limit for 3rd Party Fund Transfer within Bank Islam, Interbank GIRO (IBG) and Interbank Instant Transfer (IBFT)?

The maximum transaction limit is RM50,000.00 per day combined limit with 3rd Party Fund Transfer within Bank Islam, IBG and Instant Transfer IBFT.

Q51. What is the maximum transaction limit for Bills Payment, Bill Presentment, JomPAY and Payment Gateway?

The maximum transaction limit is RM100,000.00 per day including Bills Payment, Bill Presentment, JomPAY and Payment Gateway.

Q52. What is the maximum transaction limit for Prepaid Reload?

The maximum transaction limit is RM250.00 per day.

Q53. What is the maximum transaction limit for FPX?

The maximum transaction limit is RM30,000.00 per day.

Q54. What is the maximum transaction limit for External Account?

The maximum transaction limit for any payment, receipt or transfer is RM10,000.00 per day.

Q55. How do I change my daily online transaction limit?

i. Login to https://www.bankislam.biz and click “Settings”.

ii. Select “Transaction Limit Maintenance”.

iii. Enter your new Transaction Limit.

iv. Request an IAC and proceed with the instructions on the screen to complete request.

Q56. Who do I call for assistance?

Call our Bank Islam Contact Center at 03 2690 0900 or email us at contactcentre@bankislam.com.my for assistance.
Print Friendly
Bank Islam