- Prepaid Reload Services via ATM is a facility to allow Bank Islam ATM/Debit Cardholder to purchase mobile prepaid reload at all Bank Islam ATMs.
- The Prepaid Reload via ATM is a PIN-less prepaid reload services which the customer’s mobile devices will be automatically reloaded based on the mobile number keyed in at the ATM.
- The total daily transaction limit for purchase of Prepaid Reloads via ATM is RM250.00 per ATM/Debit Card per day.
- There will be no refunds for wrongly/mistaken purchases of Prepaid Reload.
- Customer’s mobile prepaid number will be reloaded in next 30 minutes upon completion of reload purchase.
- Prepaid Reload products offered via Bank Islam ATMs are as below:
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Frequently Asked Questions
1. What if I wrongly keyed in the mobile number or selected the wrong Telco and the transaction was successful. Can I cancel the transaction or request for refund?
No, if you have confirmed the purchase when confirmation screen is prompted, the transaction cannot be cancelled and there will be no refunds.
2. What is the daily transaction limit for purchase of Prepaid Reloads via ATM?
The daily transaction limit for purchase of Prepaid Reloads via ATM is up to RM250.00 per ATM/Debit Card per day. However, the daily limit for purchase of prepaid Reload via ATM will not reduce the ATM withdrawal/transfer daily cycle limit.
3. Is reload amount automatically credited to my mobile?
Yes, Prepaid Reload Services via ATM is a PIN-less and the reload amount will be automatically credited to your mobile.
4. What if I do not receive the reload after 30 minutes?
If you do not receive the reload after 30 minutes, please contact our Contact Centre at +603-26 900 900.
5. What if the reload amount is not what I have requested (for e.g. purchased RM50 but receive RM30)?
If you notice the reload received differs from what you have purchased, please contact our Contact Centre at +603-26 900 900.
6. Is there any fee charge for Prepaid Reload Services via Bank Islam ATMs?
There is no fee charge for Prepaid Reload Services via Bank Islam ATM.